User call: When I print this report, 95% of the tax forms come out as completely blank sheets of paper. Certain continuation schedules (which are ascii-generated) print fine.
Me: Let me talk to your tech.
Tech: What's wrong?
Me: Explains. I need you to reinstall the app.
They call back 45 minutes later. Problem's still happening.
Tech: I removed the user's shortcut and recreated it.
Me: Um... (I said to REINSTALL) You need to reinstall the application from the website to replace what sounds like broken form files.
Tech: Okay, I'll uninstall...
Me: NO. Just reinstall. Do not remove anything.
Tech: I'll call back if there's problems...
Now, I wish I could share the last 2 years of calls with this guy. We've provided him with documentation, screenshots, we've remoted into his environment and repaired multiple nested installs including finding missing client data... We've done everything short of sending a tech to his office to fix his setup, but the problem is, he's clueless and doesn't do what we tell him.
So in between these two calls, one of our App support ladies "loses" her phone app setup info. I go over to her desk, and basically all she needs to do is reinsert her phone credentials.
They're printed RIGHT ON THE PHONE. She can't find them. (wtf.)
And a cooling unit in our server room decided to solidly frost over, causing the fan to seize and the temps to crest 80 degrees. I shut it down, defrosted it, and sent yet another round of pictures - 3 seizes in 7 weeks - to the office VP... but nothing'll happen because the last 11 times the HVAC group was out here to fix it, all they do is charge the freon and won't repair "a microscopic hole in the coolant line."
And this was all between 7:45 and 10:30.