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Thread: Tales from Techsupport

  1. #1621

    Re: Tales from Techsupport

    Quote Originally Posted by Mileron View Post
    Customer put me on hold
    They had hold music instead of muzak

    I realized it was the piano love theme from Twilight
    Okay, I can deal, it was a decent piece
    Oh, wait, it's not ending... it's the same 15-20 seconds from the piece...

    blah, never mind, I'd rather hear muzak
    that sounds kinda sad considering it cannot be that hard to just have a way to interface a radio to the hold music input. If you use a broadcast station I doubt you can be ASCAP'd I know of more than a few smallish businesses that do the local radio hold thing.
    "When you name your baby Jeeves...you've pretty much set up his career for life. You don't see many Hit Men, for example, named Jeeves. "Pardon me sir, but I must wack you now."
    — Jerry Seinfeld

  2. #1622

    Re: Tales from Techsupport

    Quote Originally Posted by Alikat Astrae View Post
    Sometimes no matter what they play, they fade it out every ten seconds to run the same "WE LOVE YOU VERY MUCH AND ARE TOTALLY NOT CHEATING ON YOU, PLEASE STAY ON THE LINE" message super loud. Then every third time they switch it up with "DID YOU KNOW THAT YOU COULD DO THIS SHIT ONLINE? GOOD LUCK FINDING YOUR SPECIAL PASSWORD THOUGH, DIPSHIT HA HA"
    Yep. I just wish they would increase the times between messages. Give me some semblance of enjoyment for being on hold. Those damn messages drive me fucking nuts.

  3. #1623

    Re: Tales from Techsupport

    Quote Originally Posted by FilanFyretracker View Post
    that sounds kinda sad considering it cannot be that hard to just have a way to interface a radio to the hold music input. If you use a broadcast station I doubt you can be ASCAP'd I know of more than a few smallish businesses that do the local radio hold thing.
    It is illegal, just like sling tv. I know. Bullshit.

  4. #1624
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    Re: Tales from Techsupport

    My team facilitates a change management call twice a week. They read through a script at the start of the meeting that includes "Please do not put this call on hold. Drop the call or mute it instead." Due to the fact that when someone places the call on hold there is a beep that happens every few seconds to let you know that you are on hold. So when someone places the call on hold the entire meeting of 20-30 people has to listen to the beeping and the only way to stop it is for the host to drop the call and set it back up again.

    At least once a month there is someone who does this. I swear they do it just to troll the meeting. I've spoken to the phone guys about this and they insist that there is nothing that can be done.

  5. #1625
    No prison can hold me!
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    Re: Tales from Techsupport

    Quote Originally Posted by FilanFyretracker View Post
    that sounds kinda sad considering it cannot be that hard to just have a way to interface a radio to the hold music input. If you use a broadcast station I doubt you can be ASCAP'd I know of more than a few smallish businesses that do the local radio hold thing.
    Rebroadcasting without a license is always illegal.
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    I *AM* the Chinpokomon master!

  6. #1626

    Re: Tales from Techsupport

    I would have never thought of hold as rebroadcast. More just an extension of the in store system and that you can use FM for. Small businesses play FM all the time.
    "When you name your baby Jeeves...you've pretty much set up his career for life. You don't see many Hit Men, for example, named Jeeves. "Pardon me sir, but I must wack you now."
    — Jerry Seinfeld

  7. #1627

    Re: Tales from Techsupport

    Edit...

    Went and googled it since I have free time... Seems you can only play the radio if your customer space is 3700 sqft or less.
    "When you name your baby Jeeves...you've pretty much set up his career for life. You don't see many Hit Men, for example, named Jeeves. "Pardon me sir, but I must wack you now."
    — Jerry Seinfeld

  8. #1628
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    Re: Tales from Techsupport

    Using Internet Explorer to open larger XML files is like watching someone stripmine in Minecraft by punching.

  9. #1629

    Re: Tales from Techsupport

    Quote Originally Posted by Mileron View Post
    Using Internet Explorer to open larger XML files is like watching someone stripmine in Minecraft by punching.
    Even small ones is horrible and makes you wish you had remembered to set your defaults to note pad or wordpad.
    "When you name your baby Jeeves...you've pretty much set up his career for life. You don't see many Hit Men, for example, named Jeeves. "Pardon me sir, but I must wack you now."
    — Jerry Seinfeld

  10. #1630
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    Re: Tales from Techsupport

    Quote Originally Posted by FilanFyretracker View Post
    Even small ones is horrible and makes you wish you had remembered to set your defaults to note pad or wordpad.
    Wait, are we still talking about xml files or just using IE/Edge in general?

  11. #1631

    Re: Tales from Techsupport

    Well I am guessing he was meaning people trying to view XML files in their code form rather than what they do.
    "When you name your baby Jeeves...you've pretty much set up his career for life. You don't see many Hit Men, for example, named Jeeves. "Pardon me sir, but I must wack you now."
    — Jerry Seinfeld

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