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Thread: Tales from Techsupport

  1. #1661
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    Re: Tales from Techsupport

    Tech: So I installed your software
    Me: Okay
    Tech: Got it running and licenses squared away and all and it was working fine for me
    Me: Okay (Where's the "gotcha")
    Tech: And I realized before I made it available to my users that I didn't want to cause any problems with any existing data that they might have
    Me: Okay
    Tech: So I (paraphrased from ten minutes of description and remote demonstration) frankensteined your install and shoehorned it into the way I wanted it to look so as not to endanger the data for other years
    Me: ... I'm sorry, you did what?
    Tech: Yeah, now the program doesn't work.

    I can't imagine why

  2. #1662
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    Re: Tales from Techsupport

    Words and numbers are starting to not have meaning.

    I just stared at an email address for a solid fifteen to twenty seconds thinking, "damn, someone really misspelled that phone number."

  3. #1663
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    Re: Tales from Techsupport

    Customer: How do I print a PDF?
    Me: Is it that you want to print a PDF out to paper, or that you want to turn a document on screen into a PDF?
    Customer: I have a PDF, how do I print it?
    Me: ... Open the PDF, then go to file - Print
    Customer: No no, that's not right at all

  4. #1664
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    Re: Tales from Techsupport

    Dumb it down even more: "See the little picture of the floppy disc? Click that!"

  5. #1665
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    Re: Tales from Techsupport

    So when my counterpart retired at the beginning of March, he left me with a metric fuckton of "not my problem anymore". I've cleaned up almost all of it.

    One customer though, he'd been having deferred server transitions since October, because their environment is just that fucked up. And since March, I've had this big red mark on my calendar saying "Migration, 4/22, 8am to 12pm". I told them in advance, "With the programs you've got, and the data present, you've got a few gigs of data at least, so allow a few hours to copy." I got brushed off.

    So I've been logged in since 5am, doing the last minute stuff I need to do to allow that all to happen.

    At 7:40, I get an email saying "The file copy hasn't completed. We'll email you when we're ready."

    They finally call me at 9:10.

    C1: Well, the robocopy finished.
    Me: Okay
    C2: Except we're seeing the two primary data folders listing zero files
    Me: Well... then the robocopy didn't finish
    C2: Our resource says it did
    C1: I told you that the file sizes looked wrong
    Me: How so?
    C1: The new folder structure, when compared to the old one, is missing 30% of its file count
    Me: Yeah, that's a pretty big "not finished" in my mind

    So we spend the next 45 minutes going back and forth, via chat, with the "resource" that they've got, who keeps saying "we used robocopy". When I asked for the syntax of the command used, they refused to share it.

    WTF. Seriously?

    So now I "get" to wait until noon, and then I "might" get next Saturday scheduled away from me.

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